True Up IT reviewed our current IT and telecom infrastructure, recommended a new design with security and backup solutions, and project managed the implementation. They were put to the test when we experienced a fiber cut at the street level and all carrier access into the building was lost. We were at risk of losing millions of dollars and our credibility could have been damaged. Our True Up IT team was able to secure carrier access into the building through alternate access. We were able to secure service the very next day. Our customers experienced minimal down time and saved the company millions of dollars in losses. True Up IT has proven to be a life saver and when we needed them most they lived up to our expectations.

Phone bills are so complicated that you need to review them regularly, and the plans are always changing. We don’t have the time or experience to understand a 300 page telecom bill, so that is one of the reasons why we rely on True Up IT. Their initial consulting service saved us over $ 80,000 because of a carrier service that was supposed to be disconnected and we were billed for nearly 10 years. The team at True Up IT was able to negotiate with the carrier and we received a check for the billing error. With results like that we will continue to entrust our IT and telecom infrastructure with the experienced team at True Up IT.

The True Up team absolutely understand the meaning of customer service. We were having major communication outages and our network service provider and phone vendor were more interested in pointing fingers at each other than resolving the issue. I was referred to True Up by a peer to help resolve the issue. They pulled in the existing vendors and worked with them and the manufacturers to rapidly identify and repair the issue. Furthermore they put a back up service in place to mitigate the risk of a similar issue in the future. They will a part of our team moving forward